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Help centre / Clearance

My clearance is stuck on one office

The page says what that office is waiting for. Do that first; ask if it is already done.

Open your clearance page and read the line for that office — it says what is missing. Common ones:

  • Stuck on Hostel: your hostel payment is not yet accepted.
  • Stuck on ICT: your course form is not approved, or you have not collected your ID card.
  • Stuck on Library: you have not registered with the library online.

If what it asks for is already done, ask the team and name the office.