What do you need help with?
Type it the way you would say it. Answers appear as you type; if none fits, the support team will answer you.
Browse by topic
Short answers to what students, parents and applicants ask us most.
Signing in and your account
Portal sign-in, your profile and notifications
- Claiming your alumni portal access
- How do I sign in to the student portal?
- The portal says my information does not match
Caleb email
Your university Microsoft 365 address and its password
Fees and payments
Invoices, declaring a payment, receipts and verification
- Transcript and letter fees, and how to pay
- How do I tell the Bursary I have paid? (declaring a payment)
- My payment has not been approved yet
Hostel
Rooms, allocation, payment and changes
- How do I report something in confidence?
- How do I get a hostel room?
- The hall or room I want is not showing
Course registration
Registering courses, the course form and missing courses
- How do I register my courses?
- A course is missing from my course form
- Course registration is not open for me
Results and CGPA
Grades, missing results, CGPA and transcripts
- Viewing your unofficial transcript
- Requesting an official transcript or letter
- Where do I see my results and CGPA?
Clearance
The clearance steps and what each needs
ID card and photo
Your photo, the card, collection and replacement
Library
Registration, borrowing and e-books
Medical Centre
Medical declaration, health record and clearance
Parents and guardians
Family details, exeat approvals and asking about your child
- How does the university know who a student's parents are?
- A parent did not receive the e-mail to confirm their details
- I typed my parent's e-mail address wrongly
New students
Claiming your admission, documents, JUPEB and your first days
- I have been offered admission. What do I do first?
- My name or registration number is wrong on my admission
- The admission page does not find me
Using this help centre
Asking, following a request and how long answers take
Read most often
The answers people open most.
- My payment has not been approved yetThe Bursary checks each receipt against the bank. Here is what to check, and when to ask.
- Can I change my hostel or room?Ask through Eagle Eye on your portal. The halls decide, when there is space.
- The hall or room I want is not showingYou only see beds open to you that are still free.
- I have been offered admission. What do I do first?Claim your admission on the admission page with your registration number and one of your names.
- How do I tell the Bursary I have paid? (declaring a payment)Declare every payment on the portal with its receipt, so the Bursary can match it to your invoice.
- How do I get a hostel room?Choose a bed on the portal; it is held for you until you pay the hostel fee.
Who answers what
Your request goes to the team that can settle it, and ICT follows every one through.
- Academic
Course registration, transcripts, resultswithin 48 hours - Bursary
Fees, payments, refunds, scholarshipswithin 24 hours - General
Anything elsewithin 72 hours - Hostel
Room allocation, maintenance, complaintswithin 72 hours - IT Support
Portal access, password resets, email issueswithin 24 hours - Library
Book inquiries, lost books, fineswithin 48 hours - Admissions
Applying, admission status, JAMB and JUPEB, acceptance, and clearance for new studentswithin 48 hours
Hostel matters, and things to report in confidence
Students: use Eagle Eye on your portal for anything about your hall or room, and for anything you would rather report in confidence. Staff: Eagle Eye is on the staff portal. Results and course registration problems go to Result issues, where the University Trail Committee tracks each stage.
Could not find your answer?
Ask the team. You get a reference at once, and an e-mail when we answer.