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Help centreCaleb University

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What happens after I send a request?

You get a reference at once, a named person at ICT follows it through, and you are e-mailed when there is an answer.

  1. You get a reference (for example TKT-2026-00602) on the screen and by e-mail, with a private link.
  2. It goes to an ICT support officer, and to the office that can settle it (Bursary, Registry, Admissions, Hostel).
  3. Each team has an answering time, shown when you ask.
  4. You are e-mailed when there is an answer. Reply on the same request — do not open a new one.
  5. When it is sorted you can mark it solved and tell us how we did.
Track a request