My payment has not been approved yet
The Bursary checks each receipt against the bank. Here is what to check, and when to ask.
Each declaration is checked against the university's bank statement before it is accepted, so it can take some working days, more at the start of a session.
While you wait:
- Open My payments and check the status. If it was returned, the reason is shown — fix that and send it again.
- Make sure the amount and date match the receipt exactly.
- Do not declare the same receipt again; it slows the check down.
If it has been waiting more than a week, ask the team under Bursary. Give your matric number, the amount, the date you paid and attach the receipt.