Help centre

Fees and payments

Invoices, declaring a payment, receipts and verification

• Transcript and letter fees, and how to payWhat transcripts and letters cost, how to pay, and how the Bursary confirms payment.
• How do I tell the Bursary I have paid? (declaring a payment)Declare every payment on the portal with its receipt, so the Bursary can match it to your invoice.
• My payment has not been approved yetThe Bursary checks each receipt against the bank. Here is what to check, and when to ask.
• I made a mistake on my payment declarationA returned declaration can be corrected. One still waiting needs the Bursary to return it first.
• I paid in two parts. How do I declare the second payment?Declare each payment on its own, with its own receipt.
• Where are my invoice and receipts?Your invoices are under Fees; your accepted payments and receipts are under payment history.
• How can I check that a payment slip from the portal is genuine?Payment authorisations carry a code you can check on the verification page.