Help centre

Parents and guardians

Family details, exeat approvals and asking about your child

• How does the university know who a student's parents are?The student names their parents or guardians on the portal; each one then confirms their details from an e-mail.
• A parent did not receive the e-mail to confirm their detailsCheck spam, then the student can send it again from the portal.
• I typed my parent's e-mail address wronglySome students can correct it themselves, up to two times, before the parent has replied.
• Parents: how do I ask the university about my child?Sign in to this help centre with the e-mail address you confirmed for your child — we send you a code.
• What can the university tell me about my child?We answer confirmed parents and guardians about fees, hostel, exeat and welfare; some records need the student.